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Housing Case Worker

Guildford Borough Council, Guildford

Housing Case Worker

Salary not available. View on company website.

Guildford Borough Council, Guildford

  • Full time
  • Permanent
  • Onsite working

Posted today, 21 Aug | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 99c576dc539841508f3a6ffeed33d442

Location ref: Guildford

Full Job Description

As our housing officer, you'll play a vital role in supporting customers, whether that be offering housing advice, processing housing applications, Triaging homelessness approaches, and mutual exchanges . We are looking for a keen proactive housing officer with a housing qualification ( such as CIH) or a willingness to work towards one. Knowledge of social housing, housing legislation and GDPR preferred. What you'll do on a typical day:

  • Provide housing advice to customers on the telephone and through correspondence.
  • Assess and process housing applications under our published allocation scheme.
  • Maintain and update changes to the housing applications.
  • Process mutual exchanges.
  • Liaise and work flexibly with our Homeless Prevention Team.
  • Work effectively with other specialist teams across the council.

    A proactive approach, with strong administrative skills.
  • Excellent interpersonal skills and confidence in dealing with people.
  • Conscientious attitude and attention to detail.
  • A good standard of numeracy and literacy.
  • IT skills are essential; knowledge of any housing software such as Orchard or MRI (Jigsaw) would be beneficial.
  • A working knowledge of the benefits system.
  • Ability to work as part of a team.
  • Good organisational skills with the ability to take the initiative.

    What's in it for you?
    • With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.

Direct job link

https://www.jobs24.co.uk/job/housing-case-worker-127235819
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