Hospital Key Account Manager (KAM)

The Hospital Key Account Manager (KAM) will play a pivotal role in driving uptake and ensuring optimal patient access to an innovative supportive care therapy within oncology and haematology treatment settings. Operating across a designated territory, the KAM will develop strategic partnerships with key stakeholders to support improved patient outcomes, enhanced treatment experience, and the effective integration of supportive care interventions throughout the cancer treatment pathway. This role requires a deep understanding of the secondary care environment, including oncology and haematology service structures, multidisciplinary team decision-making, formulary processes, and local treatment pathways. The KAM will engage with oncologists, haematologists, specialist nurses, pharmacists, dietitians, procurement teams, and other hospital stakeholders to identify opportunities to improve patient care and drive appropriate therapy adoption. The successful candidate will be responsible for developing and implementing comprehensive account plans, identifying barriers to access, and delivering value-based discussions that align clinical need with organisational priorities. Working within a hybrid model, the KAM will combine face-to-face customer engagement with digital and virtual interactions to maximise impact, customer reach, and operational effectiveness. RESPONSIBILITIES

• The primary role responsibilities include, but are not limited to, the following activities:
• Manage a defined territory of key oncology and haematology accounts, developing strategic account plans that align with local priorities and business objectives.
• Develop new hospital accounts, re-engage lapsed accounts, and identify and address barriers to uptake.
• Build and maintain strong relationships with multidisciplinary stakeholders including oncologists, haematologists, specialist nurses, pharmacy teams, procurement personnel, and service managers. This stakeholder mix should also include radiotherapy teams and head and neck cancer multidisciplinary teams.
• Identify opportunities to enhance patient care within oncology and haematology pathways through effective deployment of supportive care solutions.
• Execute tailored account strategies designed to improve patient access, increase utilisation, and support long-term account development.
• Present relevant clinical, health-economic, and outcomes-based evidence to support informed decision-making among key stakeholders.
• Navigate hospital formulary and procurement processes to facilitate appropriate access and adoption across target institutions.
• Support access at account level by helping to embed the therapy within local hospital protocols and by working with distribution partners to establish clear and effective ordering routes.
• Deliver high-quality, compliant, and customer-focused engagements through a combination of face-to-face, virtual, and digital channels.
• Develop a detailed territory business plan, managing resources effectively to achieve agreed sales and account objectives.
• Develop account-specific growth plans, including patient flow analysis, stakeholder mapping, account prioritisation, and identification of opportunities to expand patient access and product adoption.
• Deliver measurable commercial outcomes, including account activation, sales growth, and repeat ordering, alongside high-quality customer engagement.
  
  Demonstrated success in hospital, specialty care, or secondary care sales environments.
• Launch or relaunch experience is strongly preferred, together with the ability to take initiative and operate effectively within a small, growing business.
• Experience working within oncology, haematology, supportive care, specialist medicines, or other complex hospital-based therapy areas is strongly preferred.
• Proven track record of strategic key account management and delivering results within complex healthcare systems.
• Experience engaging with multidisciplinary oncology and haematology stakeholders, including physicians, specialist nurses, pharmacists, and procurement teams.
• Strong understanding of local hospital decision-making processes, treatment pathways, reimbursement environments and procurement mechanisms.
• Skilled in developing and executing account plans that deliver measurable customer and business outcomes.
• Self-motivated, accountable, commercially minded, and highly organised professional with a strong customer focus.
• Meets all legal requirements for pharmaceutical sales representatives within the country.
• Bachelor's Degree in Life Sciences, Healthcare, Business, or related discipline (preferred).
• Valid driver's licence required.
  
  At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. Work Here Matters Everywhere | How are you inspired to change lives?