Helpline Advisor

Helpline Advisor - Call Handling

NSPCC View all jobs

• Birmingham


• Permanent


• Full-time

4 hours ago

Are you someone who wants to make a difference to babies, children, young people and families?

As a Helpline Advisor you will be the first point of contact for adults wishing to report child protection concerns. With empathy and sensitivity, you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns being shared. We are looking to recruit to a part-time (17.5hr) position in Birmingham.

This is your opportunity to build on your front-line enquiry and communication skills within a unique and highly influential national service. It is also a chance to work for an organisation whose core value is putting children first and for you to make a positive impact on thousands of families across the UK.

If this sounds like the job for you and you want to join us in the fight for every childhood, please apply now.

Our process requires you to submit an application, including a personal statement explaining your interest and suitability for the role (CVs are not accepted). Please access the attached job description and person specification for full details.

Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Birmingham Helpline office. Helpline staff work two full weeks in the office and one full week at home on a rolling basis.

#s1-Gen

Are you a someone who wants to make a difference to babies, children, young people and families?
As a Helpline Advisor you will be the first point of contact for adults wishing to report child protection concerns. With empathy and sensitivity, you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns being shared. We are looking to recruit to a part-time (17.5hr) position in Birmingham.
This is your opportunity to build on your front-line enquiry and communication skills within a unique and highly influential national service. It is also a chance to work for an organisation whose core value is putting children first and for you to make a positive impact on thousands of families across the UK.