Hackney Infant Feeding Project Coordinator

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include:
Volunteer recruitment, advertisement, training and general onboarding. Including management of reference and DBS checks
Maintaining the Infant Feeding Website ensuring all information is accurate and up to date.
Have a good understanding of each of the community groups and the hospital in which our staff and volunteers offer support.
Collating and enter all information as and when necessary, into the Hackney Infant Feeding database to ensure service users are registered on the system and touch points with the service users are logged.
Being able to respond to phone calls and answer the Hackney Infant Feeding phone line as and when needed.
Leading in coordinating the logistics and data entry for the Breast Pump Loan scheme.
About you
You're a friendly, organised and proactive person who enjoys supporting others and being part of a community-focused service. You re confident communicating with a wide range of people whether that s encouraging new volunteers, answering enquiries, or sharing information clearly and kindly.
You have good attention to detail and feel comfortable managing admin tasks such as keeping records up to date, supporting recruitment processes, and handling information sensitively. You re also confident using social media and online systems to promote opportunities and maintain accurate content.
You re happy to take on a variety of tasks, from coordinating practical schemes to responding to phone calls, and you can manage your time well when things get busy. Most importantly, you re motivated by making a positive difference to families and your local community.
Our Benefits What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
30 days annual leave (excluding Bank Holidays)
Pension matched up to 5%
Flexible working options to suite your lifestyle
Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
Cycle to work scheme to support sustainable commuting
Life Assurance for peace of mind
Free eye test for all staff, with further discounts

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.
With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we ve supported millions of people on their unique journey into parenthood.
While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.