General Administrator

To ensure we provide the best care to patients and families, our behind the scenes clinical administration team is crucial in ensuring our services run effectively and proactively. They are responsible for managing patient records, coordinating appointments and referrals, and ensuring that patient records are up to date and accurate using SystmOne. The administration team provide flexible and comprehensive administration support across a number of teams including Education and Clinical but not exclusively for these teams., Provide administrative support, primarily but not exclusively for the clinical teams at (SNHC)

- Act as a first point of contact for those accessing SNHC, by telephone and on occasion, in person

- Have a good understanding of the organisation and the ability to direct all enquiries, usually by telephone, to the appropriate team/individual

- Effective use of SystmOne (electronic patient documentation system) to direct tasks and share information with colleagues

- Work under the direction of the Senior Clinical Administrator

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

As an employee of St Nicholas Hospice Care you would receive the following benefits:

- A Health Cash Plan & Wellbeing programme(dentistry, optical, emotional wellbeing support)

- 25 days annual leave increasing to 29 with service (pro-rata for part-time employees)