Front Office Support Administrator

Join our dynamic Front Office Support (FoS) Administration Team, where you'll play a key role in delivering high-quality administrative support across all business divisions. Working closely with Investment and Portfolio Managers, IMAs, and Assistants, you'll help ensure our processes are efficient, compliant, and client-focused. Key Responsibilities: As a valued team member, you will:

• Manage core administrative tasks, including:
• Processing, printing, and archiving correspondence
• Updating client data and handling call backs
• Managing onboarding of new account applications
• Supporting deceased client processes (e.g., probate valuations, documentation)
• Preparing and scheduling Suitability Meeting Packs
• Coordinating corporate action notifications with stakeholders
• Executing mail merges and distributing key information
• Maintain and enhance desk procedures, contributing to best practice initiatives
• Identify and escalate potential risks appropriately
• Collaborate with middle office teams and other departments
• Deliver a professional and responsive service to internal and external clients
• Ensure accurate record-keeping and audit trails for regulatory compliance
  
  GCSEs (or equivalent) including Maths and English
• CISI IOC Unit 1 (Introduction to Securities & Investment) - preferred
• Proven experience in an administrative or support role
• Proficiency in Microsoft Office, especially Word and Excel
• Strong written and verbal communication skills
• Excellent stakeholder management and interpersonal skills
• A proactive, positive attitude and a commitment to being a role model