Front of House / Receptionist - Business Administrator Apprentice

Introduction

We are seeking an enthusiastic and dedicated Front of House Administrator Assistant to join our team. As a vital part of our establishment, you will be responsible for creating a welcoming atmosphere for our clients, while ensuring exceptional service standards.

About the Employer

Back 2 Well-Being is a 5-star google rated Luxury Health and Wellness Clinic offering the best treatments in Osteopathy, Massage Therapies, Medical Acupuncture, Injury Rehabilitation, amongst other in the heart of London and West London. Our aim is to provide you with the best possible level of healthcare all under one roof! We plan to use this platform to share with you the health and wellbeing updates from our clinic as well as provide you with some tips that you may find beneficial. Be part of our journey as we embark on this venture and grow together towards a more Healthier Lifestyle.

What You'll Do

Do you pride yourself on delivering excellent customer service and being part of a team that creates exceptional client experiences? If so, this could be the perfect opportunity for you.

This is a front of house role where you will be the face of the clinic, supporting day-to-day operations while developing valuable skills in administration, customer service, and marketing.

Key Responsibilities:

Working closely with the Clinic Manager, you will:

• Act as the first point of contact for all patients, providing a warm and professional welcome
• Manage the reception desk, including opening and closing the clinic
• Greet patients and offer refreshments such as water or tea
• Handle incoming calls, emails, and enquiries in a timely and professional manner
• Book and manage appointments, ensuring schedules are well organised
• Take and track payments accurately
• Maintain a clean, tidy, and welcoming reception and common areas
• Support general administrative tasks including data entry, filing, and document management
• Assist with stock control, ordering supplies, and keeping track of inventory
• Support daily communication with the management team

Marketing & Patient Engagement:

• Create and post daily content on social media (e.g. Instagram)
• Assist with monthly newsletters promoting clinic services and offers
• Proactively contact patients who have not attended recently to encourage rebooking
• Support marketing activities to help grow the clinic

Team Support:

• Work collaboratively with the wider team to ensure smooth day-to-day operations
• Assist with general clinic duties such as organising supplies and supporting treatment flow
• Undertake any other reasonable tasks as required

Training & Support:

You will receive full support from the employer throughout your apprenticeship. The team will be on hand to guide and assist you at all times until you feel confident managing responsibilities independently.

Training Outcome

This is an apprenticeship contract for the set period of the qualification. There may not be a permanent position at the end, and this will be discussed as you approach the end of the training.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Non judgemental
• Patience

Qualifications

• Desired - GCSE - English - Grade 4-9 or A*-C
• Desired - GCSE - Maths - Grade 4-9 or A*-C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Our clinic runs from 09:00 to 18:00 hours. You will be expected to work weekends; your shifts will be communicated to you in advance. Minimum 16 hours, we may increase hours subject to business needs. Days TBC.

Expected Duration: 1 Year 3 Months

Training Provider: DAVIDSON TRAINING UK LIMITED