Free People Stylist 8 Hours (Temporary role) - Cambridge, UK

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

• Exceed the customer's service expectations by meeting the following responsibilities:
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer's needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.
Also may include:
• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer's zip code or email address.
• Ring transactions efficiently - issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.
  
  Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization
  
  Work Life Balance:
• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees
Employee Discounts:
• Up to 40% employee discount at all URBN Brands
Travel:
• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees
Continued Development:
• We offer structured support within the business alongside continued learning and development
#FreePeople