European Key Account Manager

We are looking for an experienced European Key Account Manager to support Alloga, Cencora's 3PL business in Europe, helping to develop and manage strategic customer relationships across multiple European markets. This is a commercially focused role with responsibility for building long-term customer partnerships, identifying opportunities for growth and helping to deliver a consistent approach to strategic account management across Europe. You will bring together local market teams, European leadership and specialist functions to understand customer priorities and deliver solutions that create value for both our customers and our business. You'll work with stakeholders across different countries and functions, developing strategic account plans, supporting renewals and expansion opportunities, and helping customers access the breadth of Alloga's healthcare and pharmaceutical logistics capabilities.,

• Manage and develop a portfolio of strategic European customer accounts across multiple markets.
• Build trusted relationships with customer stakeholders across areas such as procurement, supply chain, quality, regulatory, finance and leadership.
• Develop and deliver strategic account plans covering customer priorities, growth opportunities, risks, renewals and opportunities to add value.
• Identify and develop cross-sell, up-sell and account expansion opportunities, based on customer needs and commercial priorities.
• Lead and support commercial activity relating to renewals, tenders and contract expansions, with appropriate consideration of pricing and margin.
• Coordinate activity across operations, quality, finance, legal, IT, regulatory, customer service and other relevant teams to provide customers with a joined-up experience.
• Establish effective account governance through regular customer reviews, performance discussions, opportunity management and appropriate escalation of risks or issues.
• Maintain accurate account, opportunity and renewal information within Salesforce and contribute to regional business reporting.
• Work closely with European market and commercial teams to ensure customer strategies are commercially appropriate and operationally achievable.
• Identify opportunities to grow existing customer relationships, services and solutions across European markets.
• Represent customer priorities, opportunities and market insights within European commercial and account forums.
• Build effective relationships across a matrix organisation, bringing teams together around shared customer and commercial objectives.
• Share best practice and help strengthen strategic account planning, commercial awareness and customer engagement across the wider team.
  
  Strong experience within Key Account Management, Strategic Account Management, Commercial Management, Customer Leadership or a similarly relevant role.
• Experience managing complex, high-value customer relationships, particularly where multiple stakeholders, functions or markets are involved.
• Experience developing existing customer relationships through areas such as renewals, account expansion, cross-selling, tenders or commercial negotiations.
• Ability to develop and deliver effective strategic account plans.
• Strong commercial understanding, with experience of areas such as revenue growth, pricing, margin management, pipeline management or commercial governance.
• Strong relationship-building, communication, influencing and negotiation skills.
• Comfortable working with stakeholders at different levels, both internally and externally.
• Ability to collaborate effectively across different countries, functions and teams within a matrix organisation.
• An organised approach to account planning, reporting, risk management and following through on commitments.
• Ability to understand customer needs and translate them into clear priorities and opportunities.
• Experience within healthcare, pharmaceuticals, pharmaceutical logistics, 3PL, supply chain or another regulated or complex service environment would be advantageous, but is not essential.
• Relevant higher education, professional qualifications or equivalent practical experience would be beneficial.
  
  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!