EMEA Sustainability Regional Operations Analyst

The EMEA Sustainability Analyst (P1) is the regional analytical backbone for the EMEA sustainability programme. Sitting within the Sustainability Operations Team (SOT) function, this role provides dedicated data analytics, quality assurance, and reporting support to both the Regional Operations Lead (Mark) and the IFM Programme Lead (Danielle). It replaces the current dependency on an underperforming global UDM team and frees senior team members from data work well below their grade. This is an execution-focused, data-driven, non-managerial role., Regional Dashboard & Automated Reporting

• Build and maintain the centralised EMEA SOT 2026 dashboard in QuickSight (modelled on AMER approach)
• Design semi-automated recurring reports (weekly/monthly) with scheduled data refresh workflows
• Create templated narrative frameworks aligned to support client ESG compliance reporting requirements
• Develop success metric calculation logic for carbon KPIs, water reduction, EPP targets, OTP%
• Map EMEA data pipelines and build dashboard framework adapted for EMEA/APAC scope
Utility Data Quality Assurance (QA/QC)
• Conduct regional utility data quality assurance - target: reduce error rates from 30-40% to below 5%
• Audit EMEA data sources and assess data quality gaps
• Chase data submissions and troubleshoot gaps with FM/IFM teams
• Establish proactive data quality management with feedback loops to global UDM team
• Validate data against source systems - identify and resolve discrepancies before they reach governance reporting
Carbon, Energy & Water Analytics
• Apply ILFI formula for EUI benchmarking across 41 strategic EMEA sites
• Support site-level energy benchmarking and utility data oversight
• Process HVAC/IAQ sensor data and quantify energy savings across 8 EMEA sites (9Foundations programme)
• Monthly HVAC screening and annual benchmarking cycles
• Carbon project pipeline data support - M&V data preparation and tracking
Waste & Soft Services Data Analytics
• Waste data analytics and interpretation to support programme progress reporting
• Track and report on waste diversion, landfill reduction, and recycling rate KPIs
• Support Bin It Right programme with data collection, analysis, and reporting
• Coordinate with FM teams on waste data completeness and quality
• Produce waste/soft services data outputs for client-facing governance updates
Building Performance & Energy (BPE) Data Management
• Manage BPE data collection and automation
• EUI gap analysis for top 41 EMEA sites
• BPE automation implementation and ongoing maintenance
• Support decarbonisation audit data preparation and scheduling
• Compliance & Governance Reporting Support
• Support corporate reporting objectives - management information on utilities and environmental impact
ESG compliance reporting data preparation
• Produce monthly and quarterly reports tailored to client-specific requirements
• Ensure data accuracy and audit-readiness for all governance submissions
• Track and communicate success stories with supporting data/evidence
Systems & Process Improvement
• Develop and enhance systems and processes for delivering best practice sustainability performance
• Leverage client tools and in-house JLL tools for data management and reporting
• Identify process improvements and automation opportunities to reduce manual effort
• Work closely with Performance Optimisation Manager to adjust processes where data insights indicate needed focus or calibration
• Support SOPs for dashboard and reporting maintenance
Expected Outcomes and Critical Deliverables (first 6-months)
• EMEA SOT 2026 Dashboard - built, tested, and launched in QuickSight
• Utility data error rate reduced from 30-40% to below 5%
• Semi-automated reporting workflows operational (weekly/monthly)
• EUI benchmarking complete across 41 strategic EMEA sites HVAC/IAQ sensor data processed and energy savings quantified (8 sites)
• BPE data collection automation process flow mapped
• Waste data analytics framework established
Every day is different, and in all these activities, we would encourage you to show your ingenuity.


• University degree in environmental science, data analytics, engineering, or related
• 1-2 years in sustainability/energy data analysis or environmental data management
• Strong analytical skills - Excel (advanced), data manipulation, statistical analysis
• Dashboard tool proficiency - QuickSight, Power BI, or Tableau
• Meticulous attention to detail - zero tolerance for data errors
• Proactive self-starter - comfortable chasing data, troubleshooting gaps, working independently
• Clear communicator - able to present data insights to non-technical stakeholders
Requirements - Desirable
• Experience with utility data management platforms
• Knowledge of sustainability compliance frameworks
• SQL or Python for data manipulation
• Experience working within FM/IFM or corporate real estate environments
• Understanding of energy benchmarking methodologies (EUI, ILFI)
• M&V data or energy audit support experience
Behavioural Competencies
• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.
  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.
If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!, You will join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you..., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.