Domestic Supervisor - Hereford Countty Hospital

We're looking for a dedicated and people focused Domestic Supervisor to support the delivery of a clean, safe and welcoming environment for patients, visitors and staff at Hereford County Hospital. Your leadership will directly contribute to infection prevention, patient experience and the smooth running of clinical services. If you take pride in high standards, enjoy developing others and thrive in a fast paced environment, this role offers a meaningful and rewarding opportunity. What you'll be doing Leading the Domestic Team

• Supervising, motivating and supporting a team of domestic cleaners
• Managing rosters, work schedules and resource allocation
• Training, coaching and developing team members
• Monitoring performance, attendance and professional conduct
• Interviewing and welcoming new employees
Delivering a High Quality Cleaning Service
• Ensuring all areas meet the 2007 National Specifications for Cleanliness
• Monitoring standards using IT based auditing systems
• Responding quickly to ad hoc cleaning requests and emergencies
• Managing cleaning materials, consumables and equipment to minimise waste
• Ensuring compliance with Trust and Sodexo policies, including infection prevention and control
Customer Care & Communication
• Building strong relationships with ward managers, matrons and service users
• Communicating clearly, politely and professionally
• Demonstrating compassion, empathy and a positive attitude
• Protecting patient privacy, dignity and confidentiality
• Supporting a positive patient experience through visible, proactive service
Health, Safety & Compliance
• Ensuring safe systems of work, COSHH, fire safety and hygiene standards are met
• Reporting accidents, near misses and health & safety concerns
• Using PPE and equipment safely
• Completing required audits, documentation and training
• Encouraging team participation in mandatory training programmes
  
  Essential
• NEBSS Certificate / NVQ Level 2
• BICSc CPSS
• Food Hygiene qualification
• Health & Safety awareness
• Minimum 2 years' experience in a cleaning team
• Supervisory or management experience
• Strong communication and customer service skills
• Ability to work independently and professionally in changing situations
• Good organisational and time management skills
• Computer literacy
• Physically able to push cleaning trolleys and move light furniture
• Compassion, empathy and respect for others
Desirable
• Experience in a healthcare environment
• Experience in a customer facing role
• Institute of Environmental Health Officers Basic Food Hygiene certificate
Key Performance Expectations
• Consistently delivering high quality cleaning standards
• Meeting contract, performance and financial targets
• Achieving high levels of patient and staff satisfaction
• Ensuring full compliance with Trust, Company and statutory regulations
Additional Information This role requires a satisfactory criminal record check. Duties may be reviewed and amended to meet the needs of a changing environment.

About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.