Derwent Ward Receptionist

The post holder will work on the ward reception, assisting with the smooth and efficient running of the reception area. They will meet and greet patients, answer patient queries and liaise on their behalf on issues such as transport and interpreting services. Where necessary the post holder will book patients in and out using the hospital administration system, Care Records Service (CRS), ensuring confidentiality of all patient information book follow up appointments where necessary provide accurate, timely information to assist Clinicians and nursing staff . Undertake other duties including answering the telephone to both internal and external callers, sending appointments to patients, booking transport, assisting nurse in charge with discharge plans for patients., We need a friendly, caring and efficient Receptionist to join our established team. You will meet and greet patients and their families, deal with a range of telephone enquiries and use the hospital computer system to make appointments, admit and discharge patients.

You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.

Kingston and Richmond Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate- We treat everyone with kindness, understanding and empathy

Inclusive- We are respectful, fair and open, valuing everyone's unique contribution

Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving