Customer Service Manager

to keep standards high. Lead and support your team: Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments. Drive performance and availability: Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets. Keep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store. More about our perksGenerous holiday entitlementDiscretionary bonus scheme15% discount in our supermarkets and convenience stores from the day you join usAdditional 10% discount card for a friend or family memberGenuine career progression and development opportunities - read more about our Leadership School hereSubsidised in-store cafe or shop floor rangesFree parkingCompetitive pension and life
assuranceHealthcare / Wellbeing benefits including Aviva Digital GP'MyPerks' with discounts at high street shops, cinemas and gyms, and lots moreOptional payroll charity donationsA range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leaveMore about youWhether your background is in retail, hospitality, leisure, or travel, if you have a real passion for exceptional customer service and bringing out the best in people, we'd love to hear from you. You'll be the kind of person who:Leads and steps up with confidence: Has proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store. Builds strong, supportive teams: Communicates naturally, shares best practices, and builds great working relationships across all store areas. Listens and adapts: Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while
challenging constructively when needed. Keeps a firm grip on the basics: Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability. About the organization
Morrisons is a place where you can be yourself, feel valued, and have a true sense of belonging. We are proud to be an equal opportunities employer and welcome applications from people from all walks of life, as we strive to build a workforce that truly represents the communities we serve.

We are also a Disability Confident Employer, which means we're committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments, please let us know when you submit your application and support will be provided wherever it's required.
About the company
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We're unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.

We offer real opportunities to build your career across our stores, sites, and support teams. We're a down-to-earth team that values hard work, reliability, and great customer service. If you're friendly, dependable, and ready to get stuck in, there's always More to Morrisons for you.