Customer Service Apprentice - Harrogate

Introduction

To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.

About the Employer

FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.

What You'll Do

• Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
• Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
• On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
• Handling all relevant administration

Training Outcome

• The potential to work further up in the service department
• This could involve becoming an area service manager

Skills Required

• None of the above

Qualifications

• Desired - GCSE - English and Maths - 4+

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.

Expected Duration: 1 Year 6 Months

Training Provider: SKILLNET LIMITED