Customer Service Apprentice - Ellesmere Port

£17,728.62 a year

FMG REPAIR SERVICES LIMITED , Ellesmere Port, Cheshire West and Chester

Full time
Permanent
Apprenticeship programme

Posted today, 24 Jul | Get your application in now to be one of the first to apply.

Closing date: 30-09-2026 (In 68 days)

Job ref: None

Location ref: Ellesmere Port, Cheshire West and Chester

FMG REPAIR SERVICES LIMITED

Full Job Description

Introduction

To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.

About the Employer

FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.

What You'll Do

Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
Handling all relevant administration

Training Outcome

The potential to work further up in the service department
This could involve becoming an area service manager

Skills Required

None of the above

Qualifications

Desired - GCSE - English and Maths - 4+

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: SKILLNET LIMITED

Direct job link

https://www.jobs24.co.uk/job/customer-service-apprentice-ellesmere-port-127117256