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Customer Service Advisor

Pertemps, Birmingham

Customer Service Advisor

£12.74 per hour

Pertemps, Birmingham

  • Full time
  • Contract
  • Onsite working
  • Immediate start

Posted 2 days ago, 4 Jun | Get your application in today.

Closing date: 02-07-2026 (In 26 days)

Job ref: 041230209

Location ref: Birmingham

Full Job Description

Customer Service Advisor
Coleshill | Full-Time | Free Parking
Are you an experienced Customer Service Advisor looking for your next opportunity?
We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits.

The Role
As a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include:
  • Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries
  • Resolving customer complaints and providing effective solutions
  • Updating and maintaining customer records using internal CRM systems
  • Working with Microsoft Excel to manage and update customer information
  • Delivering a professional and positive customer experience at all times

About You
To be successful in this role, you will have:
  • Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environment
  • Excellent communication and interpersonal skills
  • Good IT skills, including Microsoft Office and data entry systems
  • Strong attention to detail and problem-solving abilities
  • A positive, enthusiastic, and customer-focused approach
  • A full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport
     
Hours & Pay
  • Monday to Friday
  • 7.5-hour shifts between 7:00am and 6:00pm
  • £12.74 per hour, increasing to £12.87 per hour after 12 weeks
     
Benefits
  • 30 days annual leave (pro rata)
  • Free on-site parking
  • Employee recognition schemes and monthly incentives
  • Modern office environment with excellent facilities
  • Regular social events, competitions, and team engagement activities
  • No working on Christmas Day, Boxing Day, or New Year's Day
     
If you're passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we'd love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on or Gabriele.Strazdauskaite@pertemps.co.uk!

Direct job link

https://www.jobs24.co.uk/job/customer-service-advisor-126935050

About this company

Pertemps

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