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Customer Service Administrator

Pertemps, Basingstoke, Hampshire

Customer Service Administrator

£12.71 per hour

Pertemps, Basingstoke, Hampshire

  • Full time
  • Contract

Posted today, 3 Nov | Get your application in now to be one of the first to apply.

Closing date: 01-12-2026 (In 28 days)

Job ref: 365206512

Location ref: Basingstoke, Hampshire

Full Job Description

Customer Service Administrator

Pertemps are currently recruiting for multiple Customer Service Administrators to join a leading logistics company at their Head Office in Chineham, Basingstoke.

This is a temporary, ongoing assignment running until the end of the year, offering an excellent opportunity to join a well-established logistics business.

Working Hours:

You will be working one of the following shifts:
  • 5:00am – 1:30pm

  • 6:00am – 2:30pm

  • 1:30pm – 10:00pm
Please note that you will also be required to work four evening shifts from 6:00pm – 1:00am between 20th and 23rd December.

Responsibilities as a Customer Service Administrator:

  • Answering incoming telephone calls and responding to emails.

  • Logging customer queries accurately onto the company's CRM system.

  • Managing live issues and investigating discrepancies.

  • Completing KPI trackers and performance reports.

  • Collating information and updating internal business systems.

  • Liaising with internal teams to chase and resolve outstanding queries.

  • Building and maintaining strong working relationships with depots and customers.

Requirements for this position:

  • Previous experience in a customer-facing role.

  • Confident communicating over the telephone.

  • Strong analytical and problem-solving skills.

  • Good working knowledge of Microsoft Office packages.

  • Excellent communication and organisational skills.

  • A proactive approach with the ability to work in a fast-paced environment.

The Role:

  • £12.71 per hour.

  • Choice of shift patterns as outlined above.

  • Four additional evening shifts from 20th – 23rd December (6:00pm – 1:00am).

  • Temporary, ongoing assignment until the end of the year.

  • Opportunity to work for a leading logistics company.

If you are interested in this Customer Service Administrator position, please apply below with your up-to-date CV or contact Charlotte at the Pertemps Basingstoke branch for further information.

Direct job link

https://www.jobs24.co.uk/job/customer-service-administrator-127688323

About this company

Pertemps

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