Customer Experience Team Member - Seasonal

Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of ATG Entertainment's unique venues with a busy programme of events. If you have the skills to achieve our goals and an affinity for our values, we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position, as this role may involve the handling and sale of alcohol.

• Shift lengths are on average 3.5 hours long. If a performance begins at 7.30 pm, then the shift times are on average 6.00 pm-9:30 pm, but you may be required to stay later.
Please note that we are looking for commitment across our winter programming, including Christmas dates. We are ideally looking for people who can commit to at least 3 or more shifts per week (including weekends). Part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers and Supervisors on shift. You will work alongside Security and Box Office Staff at the entrance to the venues, some of your tasks may overlap and we always work together to ensure the customers experience is the best it can be. This is a varied role which involves working in all areas of Front of House including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and Merchandise, selling ice cream and programmes in the auditorium, and showing people to their seats. Evening and weekend availability is essential for this role. Please note, your role may involve working with children or vulnerable people., Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer. Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it. Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate. Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases. Know and understand our sales targets and to work to exceed them. Ensure the accurate and safe handling of cash and stock in line with company procedures. Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with. Work collaboratively as a team member, working well with others to ensure all required tasks are completed. Proactively identify tasks which need to be done and take responsibility for completing them. Your skills, qualities, and experience. If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided. The essential criteria of a great member of the team are, You'll report to the Technical & Buildings Manager and collaborate closely with the Technical Team and all other Departments within the Venue., Technical and Buildings Manager - Grand Opera House, York You'll report to the Theatre Director and be responsible for the Technical Team and Maintenance Supervisor.

Understand the impact of the role on the customer experience and its importance to the company. Have a great work ethic and care about quality. Be observant and focussed on the customer. Relate well to others. Communicate effectively. Be proactive, decisive and get things done. Think creatively. Have ambition and drive. Have a flair for sales.

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible., This is a unique opportunity to join one of Suffolk's leading established arts organisations, whilst also embarking on a new endeavour to implement the West Suffolk Cultural and Heritage Strategy across the region., Oxford Playhouse is looking for a Human Resources Manager to join its team and drive the best practices in recruitment, wellbeing, training, development, and employee relations, fostering a supportive and inclusive workplace culture., As one of the first faces our customers see, you'll bring the spirit of Fortnum & Mason to life from the moment guests arrive at our Piccadilly flagship. With warmth, personality and confidence, you'll welcome visitors from around the world, create memorable moments and help them discover everything the store has to offer., Sherman Theatre Sherman Theatre, Senghennydd Road, Cardiff, UK | £28,719 per annum | Closing: 27 November 2026 Sherman Theatre wishes to appoint a Bar and Kitchen Manager to help lead the theatre's Front of House operation.

Leicester, LE1 1SB | £42 per hour plus travel contribution | Closing: 19 November 2026 Thanks to funding from The Randal Foundation, Curve is delivering Shine, a groundbreaking new programme to support the mental health of young people and is now looking for creative drama practitioners to join its Shine delivery team., JAS Theatricals Touring | Weekly paid: £45000 - £50000 | Closing: 16 November 2026 JAS Theatricals are hiring an experienced Sound No. 2 for the upcoming 2027 touring production of HADESTOWN Start date: TBC - Jan 2027 Fixed Term Contract until: 20 November 2027 Fee: £900 / week buy-out at 52 hours/week, plus TLASound No. 3 - Hadestown UK/Ireland Tour JAS Theatricals Touring | Weekly paid: £40000 - £42000 | Closing: 16 November 2026 JAS Theatricals are hiring a Sound No. 3 for the upcoming touring production of HADESTOWN Start Date: TBC Jan 2027 Contract Until: 20 November 2027, We are seeking an experienced Deputy Head of Wigs, Hair and Makeup to join the production on its UK Tour. Start Date: ASAP Contract Until: February 2028 Salary: Buyout/Competitive