Corporate Receptionist / Facilities

Would you like to join our fast-growing friendly team, to use your outstanding customer service skills in providing exceptional corporate reception services? If you are committed to delivering a high level of performance Reception UK would love to hear from you. Reception UK is an established reception and concierge service, and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that's unique, bespoke and tailored to our clients' requirements with a focus on superb customer service. One of our prestigious buildings in London, requires an exceptional Corporate Receptionist. You would be expected to be able to work independently and take charge of any building issues, with the long-term scope of progressing into more building management duties. Presenting and providing the best-in-class customer service and front of house management skills. Professionalism is key! Daily Duties include:

• Carry out regular patrols of the building to check for any problems and report any faults to the relevant personnel.
• Ensure cleaning standards are maintained and report any cleaning issues to the client.
• Ensure that all visitors are greeted with excellent customer service and visitor procedures are followed at all times.
• Ensure the health and safety of the building is maintained.
• Manage and distribute post upon receipt.
• Ensure site manuals and procedures are regularly checked and updated.
• Directing all visitors to correct floors.
• Ensure the reception desk runs effectively.
• Actions and responds to email instructions.
• Manage meeting room bookings, set-ups and support internal events as required.
• Monitor and replenish office consumables (e.g. pantry items, stationery) and maintain stock levels.
• Coordinate and track maintenance requests, liaising with contractors and following up on completion.
• Support security processes including visitor badges, access control and key management.
• Manage internal support tickets, ensuring timely responses and resolution within agreed service levels.
  
  Experience as a receptionist or in customer service
• Experience within a corporate environment
• Professional presented, self-confident and smartly dressed at all times.
• Good health and safety knowledge
• Understands the importance of, and has great, attention to detail.
• Good intermediate computer literacy
• Good oral and written English with the ability to communicate at all levels.
• Able to remain calm and effectively manage and respond to difficult people or situations.
• Desire to learn more about how a building runs and a passion for development, as this role will eventually take on more
building management duties.
• Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities
• Proactive and self-motivated approach, with the ability to work independently and take ownership of tasks
• Ability to coordinate with multiple stakeholders, including internal teams and external suppliers
• Experience using ticketing or service management systems (or similar tools)
• Experience managing office facilities, workplace services or similar operational environments (desirable)
  
  RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated. We reserve the right to stop taking applications when we have had a suitable amount of responses.