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Control Room Relief Officer

Man Commercial Protection, Solihull

Control Room Relief Officer

Salary not available. View on company website.

Man Commercial Protection, Solihull

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 8 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: c2cf4171e0374b42bed5486ad250ef40

Location ref: Solihull

Full Job Description

  • Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
  • Report writing/completing incident forms
  • Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
  • Ensure any health & safety or HR issues are escalated accordingly
  • Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
  • Comply with Mobile Patrol Unlocks/ Locks and Patrol schedules
  • Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services and Man Commercial Protection control

    Be passionate about delivering excellent customer service
  • Have experience of a workforce management system
  • Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
  • Have excellent communication skills
  • Be able to work within a team as well as on their own and unsupervised
  • Possess excellent communication and IT systems skills
  • Can work under pressure whilst maintaining a positive attitude
  • Have good time management skills
  • Be able to work shift patterns and provide flexibility, where required
    • Qualifications and experience:
  • Experience in the security industry would be advantageous but not essential
  • Call centre / Helpdesk experience advantageous
  • Experience using a time and attendance or workforce management system
  • Knowledge of MS Office, Excel and Outlook advantage but not essential
  • Experience of working on the telephones essential
  • Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
  • SIA DS and CCTV Licence are essential
    • Skills required.
  • Competent computer skills with a good knowledge of computer systems.
  • Excellent communication skills
  • Ability to create comprehensive incident reports
  • Ability to work independently and as part of a team
  • A 5-year checkable work/education history is required
  • Happy to help others attitude!
  • Valid Full UK Driving Manual Driving Licence

    Full uniform supplied.
  • Access to in-house training CCTV and First Aid
  • Free International Professional Security Association (IPSA) membership
  • Perks at Work High Street Discount Scheme
  • Access to 24-hour counselling helpline through IPSA
  • Access to 24-hour legal helpline through IPSA
  • Double pay on Bank Holidays
  • Full training provided
  • Free parking
  • Overtime available on request

Direct job link

https://www.jobs24.co.uk/job/control-room-relief-officer-127082398
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