Control Centre Operator

As a Control Centre Operator, you will monitor CCTV systems ensuring compliance with legal frameworks and quality standards, respond to incidents, prioritise calls and maintain accurate records while working closely with colleagues and partner agencies. The role requires calm decision-making, excellent communication skills and the ability to remain composed during emergency situations.

Birmingham City Council is looking for motivated individuals to join our 24/7/356 days Control Centre team. This is an exciting opportunity to work in a fast-paced environment helping support public safety across the city.,

• A current SIA Licence is desirable. Candidates with CCTV experience who do not currently hold an SIA Licence will still be considered. Successful applicants without a licence will be supported by Birmingham City Council to obtain one during probation.
• Experience working in a busy control centre or similar environment
• Confidence using Windows-based computer systems
• Strong verbal communication and listening skills
• The ability to write clear and concise reports
• Excellent attention to detail and accurate recall of information
• The ability to prioritise workloads and work independently
• A commitment to confidentiality, customer care and equal opportunities
• Flexibility to work rotating shifts including nights, weekends and public holidays
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.