Client Services & Concierge Administrator

The Client Services & Concierge Administrator serves as the first point of contact at Nuffield Health's London Support Office and Medical Centre, delivering a professional and welcoming experience for all staff, visitors, contractors, and clients. The role combines front-of-house reception across both the Support Office and Medical Centre, concierge services, administrative coordination, office support, facilities management, medical centre support, medical referrals, and health & safety responsibilities to ensure smooth daily operations and an exceptional staff and client journey aligned with Nuffield Health's values.,

• Deliver a professional front-of-house service, managing enquiries, greeting staff, visitors, clients and ensuring a seamless experience.
• Coordinate administrative and operational tasks including client registration, data input, post room services, ordering supplies, and booking services (couriers, taxis, etc.).
• Oversee facilities operations by reporting maintenance issues, conducting audits (car park, lockers, cupboards), and managing access and security systems.
• Maintain health & safety standards, acting as Fire Marshal/First Aider, completing checks, and managing contractor inductions.
• Manage compliance with policies (e.g., access, safety, desk/locker use), addressing and escalating violations where needed.
• Support financial and procurement processes, including raising POs, tracking spend, receipting goods, and resolving invoice queries.
• Build strong relationships with clients, clinicians, and internal teams, supporting referral processes and ensuring high service standards.
• Overseeing clinical diary management
• Assisting clients with medical referrals and appointment bookings
• Uploading and handling sensitive medical data (e.g. doctor's notes, ECG scans, reports)
• Providing administrative support to doctors, physiologists and office staff.
• Liaising with GPs, hospitals and clinical teams to coordinate patient care
  
  Proven experience in a front-of-house, concierge, or customer service role, ideally within healthcare or corporate environments.
• Strong organisational and administrative skills, with the ability to multitask and work independently.
• Excellent communication and interpersonal skills, with confidence engaging stakeholders at all levels.
• Experience managing facilities, health & safety processes, or compliance-related tasks is advantageous.
• High attention to detail, particularly in data entry, record keeping, and financial tracking.
• Proficiency in IT systems and ability to adapt to multiple platforms.
• A proactive, professional approach with strong problem-solving skills and commitment to delivering exceptional service.
Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.