Client Partner

In this role, you will hold end-to-end accountability for client strategy, account growth, and team leadership. You won't just manage accounts, you will act as a trusted advisor to senior client stakeholders, steering retail media strategies that deliver tangible, market-leading results.
The Role: What you'll be doing:
To deliver sustainable and profitable business growth by developing client relationships, driving strategic account planning, and leading a high-performing team to execute high-impact retail media campaigns.
Strategic Account Leadership: Build and execute long-term, comprehensive account plans and OKRs aligned with both client priorities and internal growth goals.
Client Relationship Management: Act as the primary senior escalation point and trusted advisor. Proactively challenge, guide, and recommend solutions to elevate client performance.
P&L & Financial Management: Take full ownership of account profitability, CRM forecasting, campaign budgeting, and margin-improvement initiatives.
Growth & Commercial Strategy: Spot and capture upsell/cross-sell opportunities, drive pitch activities, and champion client engagement strategies, case studies, and thought leadership.
Team Leadership & Culture: Lead, mentor, and inspire a client-focused team, creating a collaborative environment, driving continuous development, and ensuring GIG Retail remains a Great Place to Work.
Market Innovation: Stay ahead of retail media trends, working closely with internal Product, Proposition, and Operations teams to pilot cutting-edge solutions for your clients.

Proven experience in managing high-value client portfolios within retail media, marketing, or agency environments.
Strong track record of holding P&L responsibility, driving revenue growth, and expanding client accounts.
Confidence in influencing, challenging, and building trust with senior executive level client contacts.
Experience building, coaching, and motivating high-performing teams to deliver top-tier client service.
Ability to translate complex market insights and emerging technologies into actionable, revenue-generating client strategies.

Apply now and be part of shaping the future of retail media at GIG. More about us...:
About GIG
We are a tight-knit team of Retail Media Experts specialising in developing and managing top-performing retail media networks for some of the world's largest retailers. With our expertise and proven track record, we know what it takes to drive success in retail media.
Our culture is one of inclusivity, creativity and positivity and we believe that happy employees lead to happy clients. With a supportive team and a focus on work-life balance, we have a fulfilling and enjoyable work environment. Our IMPACT values are an intrinsic part of who we are (Integrity, Mindset for Growth, People at Heart, Accountability, Customer Centric and Teamwork). Our "Culture Club" shines a light on 5 key areas that we believe make GIG Retail a standout place to work - charity, sustainability, mental health & wellness, EDI and social events. We are certified as a Great Place to Work.
We are expanding our team and have several exciting opportunities. We are typically based 2 days a week in our Leeds or London head office, with 3 days either working from home or visiting our clients.

We're a team of thinkers, doers, challengers, and collaborators. You'll join a supportive, down-to-earth team where your voice counts, your ideas matter, and your growth is part of our plan.
What We offer:
Competitive salary + bonus scheme
27 days holiday, plus bank holidays, 4 "joker" half days and your birthday off
Hybrid and flexible working policy
Vibrant agency environment with regular social and wellbeing activities
Enhanced maternity/paternity pay
Electric Car Scheme
Cycling to work scheme
Income protection, Death in Service and Pension Scheme.
Employee Discounts