Client Account Executive

Matrix Milestone is part of the Matrix group, specialising in supporting Public Sector organisations to compliantly procure and deliver projects across all categories of Consultancy, Professional Services and Works via a Statement of Work (SoW) project. Our model utilises an intuitive technology platform, supported by a team of domain specialists providing the Public Sector access to the suppliers they need via the most effective procurement route whether via a framework or open competition. Our solution offers clients an opportunity to introduce control, transparency and visibility throughout the procure to pay process, and is proven to deliver a range of significant commercial benefits and added value alongside direct financial savings. Following another year of continued growth we're looking to build on the success and have identified a new role to support this. The Client Account Executive will be responsible for supporting the Matrix Procurement Operational team to provide clients and suppliers with the optimum level of service during both the procurement and delivery process ensuring projects are delivered successfully.,

• Owning operational and relationship delivery across specific allocated clients
• Supporting clients with queries relating to procurement processes, IR35 determinations and other key project requirements.
• Managing key client relationships, providing exceptional customer service across multiple stakeholder levels
• Working with and assisting the Matrix Operational team, Clients and Suppliers across multiple live engagements.
• Managing and reviewing key client statistics and metrics, ensuring relevant members of the team are kept up to date with urgent queries.
• Assisting the team with managing finance and invoicing queries and reducing client aged debt Working directly with the Supplier Engagement team to review the current supply chain to ensure company profiles and contacts are accurate and up to date.
• Liaising with clients and suppliers to ensure projects are kept up to date and accurate at all times
• Maintaining a high level of system accuracy
• Taking responsibility for ensuring milestones and milestone approvals are reviewed are submitted and subsequently approved by project owners.
• Support procurement team with creating and amending projects on the Matrix platform.
• Carrying out system training session to both clients and suppliers on the use of the Matrix platform
  
  At least three years' experience working with Statement of Work (SoW) processes
• Experience working with public sector procurement processes and an understanding of public sector procurement regulations
• Strong account management experience Strong client focus and experience in delivering excellent customer service Experienced in managing multiple tasks and activities concurrently
• A pro active, self starter approach to daily requirements with an ability to prioritise effectively
• The ability to generate mutually beneficial relationships with other teams within Matrix
• Excellent communication skills both on the phone and email
• Proven ability to deliver exceptional customer service
• Excellent attention to detail
• Confidence to take ownership of client queries with minimal supervision
• Strong procurement knowledge and proven, hands-on experience of e-sourcing solutions is essential
• Working and managing your time effectively without direct supervision
  
  Our passion and purpose at Matrix is to 'Connect people to work'. The more people we connect to work, the better it is for society and our business. Our technology, and over 400 exceptional people, make that possible by bringing together organisations that need solutions to meet their recruitment needs. We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers. We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team.
  
  We are currently working in a hybrid fashion with the ability to work from home, however for a minimum of two/three days a week, you will be required at our Head Offices in Milton Keynes.
• Standard Pension - 3% Employers, 5% Employee
• 25 days annual leave (plus Bank Holidays)
• Birthday day off
• 2 Volunteer days a year (to volunteer in the local community)
• Employee Health Benefits (Westfield Health)
• Online discounts platform for major retailers (Westfield Rewards)
• Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme
• Salary is £30,000.00 - £35,000.00 per annum. We pay within this range based on the skills, experience and qualifications you bring relative to the role's requirement