Central Control Room Supervisor

As a Central Control Room Supervisor, you'll oversee the day-to-day operation of a busy, customer-focused control room. Working within a 24/7 environment, you'll ensure services are delivered safely, professionally, and to the highest standard. This is a frontline leadership role where your decisions and support will make a real difference to people's safety, wellbeing, and peace of mind. This is based on site at our control room in Birmingham B7. Key Responsibilities Supervise the 24/7 operation of the Central Control Room, ensuring compliance with procedures and service standards Lead, motivate, and support a team of control room operatives, promoting an inclusive and high-performing culture Monitor performance against KPIs, service levels, and customer satisfaction targets Act as an escalation point for incidents and emergencies, making clear, confident decisions Support service development and continuous improvement across Security operations

Are you an experienced supervisor with a passion for people, technology, and essential services?, We're looking for a motivated Central Control Room Supervisor to help deliver our 24/7 Security Central Control Room Service, providing vital support that keeps our residents and customers safe every day., We're keen to hear from candidates who have: Proven experience supervising or managing teams in a control room, security, care, call-centre, or emergency services environment Strong leadership skills with a supportive, calm, and professional approach Experience working with technology-enabled services or security systems (or the willingness to learn) Excellent communication and decision-making skills, especially under pressure A genuine commitment to customer service, quality, and value for money Why Join Us? Play a key role in delivering services that protect and support vulnerable people Be part of a forward-thinking, professional team Opportunity to influence service improvement and innovation A role where your leadership truly makes a difference If you're ready to step into a meaningful supervisory role within a vital 24/7 service, we'd love to hear from you.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.