Case Coordinator

The St Mungo's Pan London Rough Sleeping Teams provide a rapid response service, intervening to ensure no one needs to sleep rough.
We are currently looking for a Case Coordinator to join our (Spring Garden Staging Post). NSNO is an innovative service who ensure those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs.
In the role of Case Coordinator you will work flexibly to support clients where they need us the most:
Playing a central role in coordinating the day to day case work of the team to ensure high quality personalised casework.
Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
In this role you will work mainly within normal office hours Monday - Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.

We are looking for someone with:
Experience of communicating, liaising and negotiating with internal and external to a high level.
Experience of client case management and the resilience to achieve and meet agreed outcomes.
The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
Excellent communication skills and the ability to work with others whilst managing your own time.
Above all we are looking for inspirational, committed leaders who have a genuine desire to support people to rebuild their lives., Please note: This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
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