Business Support Team Lead

We are looking for an organised and motivated Business Support Team Lead to lead the business support team for our community mental health services within Fareham. The post holder will have experience of providing a high-quality administrative and secretarial service to support our team. As a key member of the service, you will support the Team Manager with the day-to-day operational running of the service, ensuring patient care remains the central focus. You will lead a team of business support staff, ensuring workloads are effectively managed and key performance targets and deadlines are consistently met. You will promote a culture of excellent patient care, ensuring a professional, responsive, and efficient service is delivered at all times. You will work collaboratively with the clinical team and other business support teams across Portsmouth and Southeast Hampshire.,

• provide comprehensive administration service to the staff and management of the CMHT inclusive of diary management, correspondence, development and maintenance of document management systems
• ensure high standard of service, make recommendations and implement new developments
• endure all typing and admin duties are promptly and efficiently completed
• knowledge and use of relevant computer systems, prompt response to emails bringing matters to the attention of management
• ensure efficient telephone service and message taking system
• run, analyse and validate reports relevant to your role
• instigate relevant policies and procedures
• Supervision of staff and annual appraisals. Conduct sickness monitoring, capability and conduct proceedings as required
• keep up to date with training, ensure your staff do
• preparation and management of key meetings, including collation of information and disseminating invites and minutes
• manage the roster
• manage complaints that are relevant to your team
• recruitment and retention of admin staff. Induct new starters, regular admin team meetings
• attendance at meetings as required
• ordering of equipment and supplies
• liaise with building manager and estates
• RA agent for Rio
• use of initiative, decision making, problem solving
  
  Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence