Business Administration Apprentice

Introduction

This is an exciting opportunity to join the Research Office's new Business Support Function providing professional administrative and operational support across the Research Office. This is a varied role offering the opportunity to gain experience across a broad range of administrative, operational and project support activities.

About the Employer

The University of Cambridge is one of the world’s leading research-intensive academic institutions. The Cambridge Research Office (CRO) provides strategic leadership and operational support for the full range of research services that underpin the University’s globally recognised research excellence.

What You'll Do

Key Responsibilities

You will contribute to the delivery of a high-quality Business Support service by:

• Providing flexible administrative and operational support across the Research Office in line with service priorities and business needs
• Supporting activities, projects and teams that do not have dedicated Business Support resource or require additional support
• Providing cross-cover for colleagues during periods of leave, absence and peak demand
• Coordinating meetings, workshops and events, including arranging logistics, preparing papers, maintaining action logs and following up actions
• Acting as a first point of contact for enquiries, managing shared mailboxes, triaging and responding to routine requests, drafting responses where appropriate, escalating more complex enquiries and ensuring requests are directed to the appropriate individual or team
• Assisting with the coordination and administration of projects, working groups and service improvement initiatives
• Preparing and maintaining documentation, guidance, templates and records to support consistent ways of working
• Supporting the management and development of SharePoint sites, Teams spaces and other collaborative tools
• Contributing to the continuous improvement of processes, systems and service delivery across the Business Support Function
• Building knowledge of Research Office activities and maintaining awareness of priorities across multiple teams to support effective cross-cover and service resilience
• Undertaking other administrative and operational duties as required to support the delivery of Research Office priorities

Training Outcome

• The role will provide a sound training pathway to professional services roles across the University

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential - GCSE - English - Grade 4/C and above
• Essential - GCSE - Maths - Grade 4/C and above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday approx 9am- 5pm

Expected Duration: 2 Years

Number of Positions Available: 2

Training Provider: CAMBRIDGE REGIONAL COLLEGE