Business Administration Apprentice

Introduction

You will be working within our admin team liaising with different depts to meet best outcomes. You will be required to work on our internal CRM system and speak with customers, suppliers & agencies alike. This is a varied role, and you will need to work accurately with good attention to detail whilst working towards a qualification.

About the Employer

We setup Driving Down back in late 2020 with the goal to add some honesty and transparency into an industry that for so long had been unregulated and had tarnished the benefits that a fuel card can provide a business. The two co founders of Adam Walsh and Mark Kilvington had spent over 40 years in the industry and over that time had seen it become a corporate money making machine where the customer was now coming second in order to fulfil the profit expectations of the international holding company owners. They brought in leading experts in the fields of Nick Dodds (Commercials), Nicholle Anderson (Customer Service) & Joseph Simpson (Sales) to assist in building a business that had to buck the trend of the word ‘fuel cards’ and start working for the client instead of the other way around.

So, in an effort to go from poacher to gamekeeper they wanted to start a business that not only helped businesses secure a great deal for their fuel cards, but to manage and monitor it for them each week to ensure it stayed a great deal week on week. This would then mean businesses could avoid the hassle of having to swap and change every few months and jumping from the frying pan into the fryer.
They setup contracted agreement with certain fuel card providers so that any Driving Down member that took out their cards would receive free cards for life, a contracted market tracking price & a lifetime guarantee of no fees or charges applied to the account. This meant customers could have the peace of mind their fuel cards were well looked after and managed.

In time there also came a demand from clients to help and assist them manage their current fuel card provider. The hassle of switching cards and changing provider could be a logistical nightmare, so acting as their in house fuel card management would be more beneficial. So the team at Driving Down setup the ‘Fuel Management Partner’ package. So they could then work on the clients behalf each week to negotiate with their supplier to get them a better price to avoid being overcharged. They could analyse the invoices to find surcharges or fees that could be reduced or removed & in turn save the client significant amounts on their monthly fuel costs, plus taking away what is usual an arduous job within a business.

What You'll Do

This is a varied role within a growing company for an Apprentice Administrator, dealing with basic admin duties and daily tasks. You will be working towards a Level 3 Business Admin qualification. 
You will be working within our admin team liaising with different departments to meet best outcomes. You will be required to work on our internal CRM system as well as speaking with customers, suppliers & agencies alike. This is a varied role, and you will need to work accurately with good attention to detail whilst working towards a qualification. 

Duties to include: 

• Calling prospect clients to request information in order to provide them with a savings report
• Creating savings reports in a PDF business consultancy pack
• Contacting existing clients to ensure customer service and needs are met and to also cross sell other products
• Reviewing the business forecast modelling and understanding the need for a business to meet these objectives & what missing or achieving them means
• Using Microsoft Word, Excel & Powerpoint to produce information for customers
• Using social media to drive additional lead generation
• Writing email templates in order to reduce administration time

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager, which are relevant to your role within the company to meet the overall business needs. 

Training Outcome

Possible full-time position upon completion of apprenticeship training.

This position could close sooner if the right applicant applies.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience
• Flexible
• Good attendance record
• Proactive
• Telephony Skills
• Confident

Qualifications

• Essential - GCSE - English - 4 or above
• Essential - GCSE - Math - 4 or above
• Desired - GCSE - IT - 4 or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Working hours 30 per week, Tuesday - Friday.

Expected Duration: 1 Year 3 Months

Training Provider: C.M.S. VOCATIONAL TRAINING LIMITED