Biomedical Scientist - Customer Service Manager

This is an exciting opportunity to use your transfusion and biomedical science knowledge to make a difference and help NHSBT maintain uninterrupted supply of blood components to hospitals throughout England. As a national role, you will be expected to travel throughout England promoting NHSBT and being an advocate for hospitals and their patients. You will be a focal point for partnership working between NHSBT and our hospital customers on stock resilience, taking action throughout the supply chain from donation to issuing to hospitals. You'll be focussing on a nationally significant project working between NHSBT and hospitals to support resilience of the nations blood supply. Against a backdrop of stock alerts we are keen to extend our partnership with hospitals to look for further improvements in ordering, stock holding and use and how NHSBT can best contribute to effective inventory management in hospital transfusion laboratories. By joining the Hospital Customer Service team covering national customer service issues we will provide data, local knowledge, teamwork, management and clinical support. You will have regular contact with colleagues that provide services directly to hospitals, the Blood Stocks Management Scheme, Patient Blood Management and our clinical team.,

• You will be responsible for developing and maintaining effective key relationships with NHSBT service users.
• You will act as our primary outward-facing link with hospitals on matters relating to stock resilience, understanding and interpreting their requirements and expectations against our standards of good transfusion practice and cost effectiveness.
• You will work with other NHSBT departments to promote and implement change ensuring a consistent, professional level of service is achieved.
• You will drive resolution of any issues, complaints and feedback raised by external and internal customers through formal and informal routes to improve our services.
• You will promote a customer service ethos within NHSBT and contribute to the strategic direction of the directorate, leading or participating in projects to improve our products and service.
• You will act as an advocate for the community, promoting our objectives and strategic direction and providing high quality information on products and services.
• You will be required to travel regularly which will involve working irregular hours and overnight stays when required, and spend time away from base .
  
  It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.