Billing Specialist

At London Early Years Foundation (LEYF), we're on a mission to change the world, one child at a time. As a social enterprise, we put children, families and communities at the heart of everything we do, supporting access to high-quality, affordable early years education across London. We're looking for a Billing Specialist to join our Finance team and play a key role in supporting families, nursery teams and colleagues through accurate billing, excellent customer service and effective account management. This is a fantastic opportunity for someone with billing, customer accounts or finance administration experience who is looking to develop their career in an organisation with genuine social impact. What you'll be doing

• Managing nursery billing, invoicing and customer accounts
• Supporting parents with billing and payment enquiries via phone, email and online channels
• Monitoring outstanding debt and supporting debt management processes
• Processing deposits, refunds, credit notes and payment reconciliations
• Working closely with nursery, funding, customer services and finance teams to ensure account accuracy
• Conducting customer account audits and maintaining accurate records across systems
• Supporting month-end processes, reporting and analysis
• Delivering excellent customer service to both internal and external stakeholders, Be part of an organisation driven by social purpose and community impact
• Develop valuable experience within finance, billing and customer accounts
• Work collaboratively with teams across the organisation
• Hybrid working with a minimum of two days onsite
• Access to LEYF's wide range of employee benefits and wellbeing support
  
  Experience working with billing and customer accounts
• Strong Excel and Microsoft Office skills
• Excellent attention to detail and accuracy
• Strong analytical and problem-solving abilities
• Confident communicator with excellent written and verbal skills
• Able to build effective relationships across teams
• Self-motivated and comfortable managing priorities in a busy environment
• Experience delivering high-quality customer service