Audience Engagement Manager

We are Diabetes UK and our mission is to tackle diabetes, day in and day out, until it can do no harm. With more people than ever living with diabetes and millions more at risk of developing Type 2, our work has never been more needed.

This is a highly influential and impactful role within our Data & Insights team and an active member of its leadership team. If you passionate about making a difference to people's healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise in customer research and insight, customer journeys and customer segmentation to find ways to increase customer loyalty to a forward-looking organisation we want to hear from you. You will be across the organisation to ensure we have best in class understanding of our customers expectation of, and satisfaction with, the products services provided by the charity and the user experience with Diabetes UK. You will be pivotal in creating a culture of customer centricity and developing engaging, relevant and value creating customer journeys for our supporters, donors and beneficiaries.

The successful candidate shall have proven experience in team management, customer segmentation, customer research (qual & quant) and developing and executing customer journeys so that we can empower stakeholders to understand their customers (and prospects) through a combination of self-serve research library, A.I. persona's and audience segmentation that will lead to smoother customer experiences that increases customer loyalty and life-time value.

We offer a range of benefits, including a health cash plan, early finish Fridays and access to a strong learning and development offer. You can find full details attached below.