Assistant Manager

We're looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role. What You'll Do · Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too. · Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations. · Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy. · Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures. · Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift. · Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists. · Keep service running smoothly and drive sales - place and receive stock orders to always ensure full availability. · Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

· A positive attitude and strong communication skills · Ability to multitask and stay focused in a fast-paced environment · Previous management experience within coffee or food service industry

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

· Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance. What's In It For You

• Guaranteed hours, paid breaks and 28 days of annual leave
• Free coffees and a free food item on shift
• Weekly bonus scheme (earn up to 50p more per hour)
• Weekly cash plan (money when you need it)
• Access to hundreds of high street retailer discounts through Stream
• Increase your monthly savings with the 5% Boost on Build Pots through Stream
• Employee Assistance Programme for when you need advice
• Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources
• Quarterly Team Takeout nights for each store
• Rapid career progression and development opportunities - monthly development chats
About Black Sheep Coffee