Apprentice Receptionist & Administrator - Neurosciences

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience & a recognised apprenticeship qualification.You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner qualification within the duration of the placement., In this busy & rewarding role you'll be the welcoming face of our Neurology & Neurophysiology department; supporting patients, families & clinical teams, managing appointments & ensuring real time data entry. You will also spend time learning the vital background administration processes that help a department function. No two days are the same & you'll be supported throughout your 14 month apprenticeship as you grow in confidence, capability & professionalism., As an Apprentice Receptionist in our Neuroscience Department, you'll play a key role in supporting patients, families and clinical teams. Your day will include welcoming patients, managing enquiries in person and by phone, arranging and prioritising appointments, preparing notes for clinics, tracking records and ensuring accurate real time data entry on our systems. You'll help keep the department running smoothly while learning from an experienced and supportive team. You will rotate between different areas of the Neuroscience department including the Neurology outpatient reception, Neurology Admin office and Neurophysiology admin office. You'll develop strong communication, customer care and organisational skills, with the ability to multitask, maintain confidentiality and work calmly under pressure. A flexible, people focused approach is essential as you support technical, nursing, medical and administrative colleagues.Typical decisions you'll make include: Assessing the urgency of appointment requests and booking patients into the correct clinic. Identifying when patient information needs updating and ensuring records are accurate before and after clinic. Deciding when to alert clinical staff about patient concerns or waiting area issues. This role is ideal for someone who enjoys helping others, thrives in a busy environment and is ready to build a foundation for a future NHS career while demonstrating our PRIDE values every day

We offer structured training, hands on experience, mentorship & the opportunity to complete a Level 2 Customer Service Practitioner Apprenticeship while contributing to a department that truly values you. If you're motivated, organised & eager to help others, this is the perfect place to begin your NHS journey.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics