Apprentice Contracts Manager / Residential Service Officer - Residential Services

Introduction

During this programme, you’ll build a powerful foundation of skills in organisation, communication, technology, and project coordination. Business administrators play a key role in supporting operations, solving problems, and driving efficiency across every part of an organisation.

About the Employer

Westminster City Council believes in creating a fair environment where people are born into a supportive and safe environment, grow and learn throughout their lives, build fantastic careers in world- leading industries, have access to high quality, affordable homes and retire into the community with dignity and pride.

We work together to adapt to the changing needs of our communities – resulting in a dynamic atmosphere where ambition, diversity and creativity are celebrated.

What You'll Do

• Support the Residential Services team with day-to-day contract administration, including maintaining records, trackers and shared folders, raising purchase orders and invoices.
• Assist with organising site visits and inspections (e.g., booking access, agendas, attendee lists, basic checklists) and recording outcomes and actions.
• Collect, collate and quality-check data from contractors and internal teams (KPIs, compliance evidence, invoices, service reports) and keep dashboards up to date.
• Help prepare routine reports, briefing notes and correspondence for review by the Contracts Manager/Head of Residential Services.
• Support contract review meetings by arranging meetings, taking minutes/action logs and following up on agreed actions.
• Assist with procurement and renewal activity by gathering information, drafting basic documentation/templates and ensuring audit trails are complete (under supervision).
• Provide customer-focused administrative support, responding to queries and signposting appropriately, escalating issues to a manager when required.
• Undertake learning and development activities as part of the apprenticeship and apply learning to improve ways of working.

Training Outcome

Graduates frequently step into senior operational roles, transition into specialised corporate functions, or pursue higher-level management of apprenticeships to accelerate their career growth. 

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Administrative skills
• Analytical skills
• Logical
• Initiative
• Growth mindset

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Westminster City Council offers an agile, supportive hybrid environment combining office-based and remote working.

Expected Duration: 1 Year 6 Months

Training Provider: BLUE SKY ASSESSING & CONSULTANCY LTD