Apprentice Business Support Assistant (Payments Team)

Introduction

Are you looking for a new role which will be varied, challenging, and rewarding? You will be part of a team providing a range of administrative support and assistance. You will be expected to maintain up to date accurate information on computerised records and systems to produce reports and documents in line with corporate standards.

About the Employer

Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.

What You'll Do

• Support in the delivery of accurate, timely and comprehensive Business Support to Service Teams located throughout the Council
• Learn how to maintain up to date information on manual and computerised files, lists and records
• Learn how to plan meetings and events, diary management, booking venues, circulating agenda papers and minute taking of meetings either by attending meetings or typing up from video/audio transcripts. Ensuring that any follow up actions are progressed
• Input, update and maintain manual and computerised records/systems for internal and 3rd party systems
• Prepare and digitise the relevant documents into Computer systems and co-ordinate the archiving of documents and information in accordance with the Council’s Data Retention
  Policy
• Learn to investigate and respond effectively to queries received face to face, by telephone and email, from internal and external customers. Maintaining a high standard of Customer Service at all times

Training Outcome

At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council.

Skills Required

• Communication skills
• Organisation skills
• Customer care skills
• Administrative skills

Qualifications

• Desired - GCSE - English and Maths - C / 5 or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).

Expected Duration: 1 Year 9 Months

Training Provider: HALIFAX OPPORTUNITIES TRUST

This employer is part of the Disability Confident scheme, committed to employing disabled people.