Apprentice Bookings Coordinator

Introduction

As a bookings coordinator you will be responsible for matching Care and Nursing Staff with Care Homes needing short term support. 
You will build positive and mutually beneficial relationships in order to gain an understanding of your client's needs. 

About the Employer

We are healthcare staffing specialists working across adult and children’s care, nursing homes, residential settings and complex care. We place exceptional professionals into temporary and permanent roles, but more than that, we build careers, strengthen services, and challenge what care recruitment should look like. 
Because when you raise standards in staffing, you raise standards in care and that changes lives.

What You'll Do

Workforce Coordination: 

• Manage daily temporary staffing requests across departments
• Coordinate the booking and allocation of temporary workers to fill vacancies and short-term staffing requirements
• Ensure all shifts are covered in a timely and cost-effective manner

Client and Worker Liaison: 

• Act as the primary point of contact for care organisations 
• Build positive working relationships with temporary workers and clients  
• Communicate shift requirements, cancellations, and booking confirmations to temporary workers
• Resolve booking issues and escalate concerns when necessary

Administrative Support: 

• Maintain accurate records of bookings, worker details, and attendance
• Update workforce management systems and databases

Compliance and Governance: 

• Prior to booking ensure all temporary workers meet required compliance standards, including right-to-work documentation, training, and relevant clearances
• Monitor agency compliance against contractual requirements
• Support audits by maintaining accurate staffing records
• Adhere to data protection and confidentiality requirements

Customer Service: 

• Provide a professional and responsive service to managers and temporary workers
• Respond to staffing requests and enquiries promptly

Training Outcome

Full-time Bookings Coordinator Role and a career within recruitment.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, with a combination of 08.00 - 16.00 & 09.00 - 17.00. 37.5 hours per week + on call.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: LUMINATE EDUCATION GROUP