Apprentice Administrator

Introduction

This role involves providing day-to-day administrative support to the service, including managing calls and correspondence, maintaining records, organising meetings and appointments, and supporting general office operations. Alongside this, you will work towards a Level 3 Business Administration apprenticeship over 15 months.

About the Employer

CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.

What You'll Do

At Change Grow Live, as a Administrator Apprentice, you will be working towards the Business Administration Level 3 apprenticeship over the duration of 15 months, alongside your daily roles and responsibilities.

Your main responsibilities will be:

• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To minute take at team and other meetings.
• To collate, monitor and report data/information & statistics as required.
• To maintain and assist with the setting up of a general filing system within the project.
• To monitoring and order office stationery/requirements.
• To maintain and balance local petty cash systems under the direction of the Senior Administrator.
• To carry out photocopying as required.
• To ensure that admin, record-keeping and communication within the project are maintained.
• To undertake prescription administration duties as required
• To co-ordinate operational requirements of the project base & Senior Management as required, e.g. room bookings, travel arrangements etc.

In carrying out the above duties the you will:

• Work flexibly across operational sites as required.
• Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.
• Seek to improve personal performance, contribution, knowledge, and skills.
• Participate in appraisal, training, and supervision processes.
• Keep abreast of developments in services and practice relevant to the aims of the service.
• Ensure the implementation of all CGL policies.
• Contribute to maintaining safe systems of work and a safe environment.
• Undertake other duties appropriate to the grade of the post.

Training Outcome

Ongoing training and development.

Skills Required

• Team Working
• Organisation Skills

Qualifications

• Desired - null - None required - None required

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 37.5 hours per week, exact shifts to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED