Analysis & Insight Manager

This is a highly influential and impactful role within our Data & Insights team and an active member of its leadership team. If you passionate about making a difference to people's healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise in analysis & insight, customer engagement optimisation and finding ways to increase customer loyalty to a forward-looking organisation we want to hear from you.

You will be across the organisation to ensure we have best in class understanding of our customers interaction and loyalty across our product portfolio and are able to provide compelling, actionable insights that drive increase customer acquisition, retention and life-time value through engaging story-telling. Now we have a new CRM live we are refreshing our data strategy, and you will be pivotal in creating a culture of customer centricity and empowering stakeholders to understand their customers (and prospects) through a combination of self-serve performance dashboards and delivery of bespoke hypothesis driven ad-hoc analysis. With proven team management experience in data analysis, a passion for continuous improvement and the ability to join the dots you will be a key player in our ambition to link several systems to create a single source of truth and that will also result a smoother customer experience that increases customer loyalty and life-time value.

For nearly 5 million people with diabetes in the UK, there's no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won't stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries - like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can't do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they've been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there's more to do. And you can be part of it. Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

Our commitment to Equity, Diversity, and Inclusion

Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long-term condition, we're happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know via recruitment@diabetes.org.uk

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.

To find out more about what we do, check out our website.

Diabetes UK