Administrator / Receptionist - Diabetes & Endocrine

An exciting opportunity has arisen for an Administrator, Band 2, to work within the Diabetes and Endocrine department at Ipswich Hospital. The post will be 37.5 hours per week, Monday to Friday. The shifts will alternate weekly - Shift 1: 8am-4pm & Shift 2: 9am-5pm (on a Friday 8:30am-4:30pm)You will a valuable member of the administration team, assisting with the smooth running of the department. You will be responsible for covering all reception duties and ensuring administrative tasks are completed accurately and in a timely, efficient manner. This may include supporting the Diabetic Foot Clinic. We are looking for someone with a positive attitude who will be able to work autonomously, be able to prioritise and to work well within a busy and demanding environment.You will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone. This role is the first point of contact into the Centre so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained.,

• To provide an efficient Administrative and Reception Service at the Diabetes Centre with flexibility required to cover duties within the Diabetic Foot Clinic.
• To provide an efficient and courteous service to all patients visiting or contacting the Centre.
• To ensure clinics are booked efficiently to maximise capacity
• Provide an efficient administrative service supporting the Clinical and Administrative Teams within the Diabetes Centre - this role will involve flexibility to cover duties within the Diabetic Foot Clinic.
• Providing a friendly efficient and patient focussed reception service at the Diabetes Centre and the Diabetic Foot Clinic.
• Providing an efficient and polite service for callers by answering the telephone in a prompt and courteous manner in accordance with Trust guidelines.
• Remain flexible in duties required on a daily basis, providing cover during the absence of colleagues.
• Supporting with training new members of staff as and when required.
  
  We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A