Administrator / Receptionist

As an Administrator/Receptionist, you will be the 'first face of the service', providing a warm and professional welcome to those who use our service, professionals and our local partners and stakeholders. You will be able to demonstrate a non-judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, you will be able to manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence, invoices and petty cash. This is a dynamic and varied role, involving collaboration with colleagues across multi-disciplinary teams and external stakeholders, ensuring compliance with all Via policies and safeguarding principles. You will take lead for the security, tidiness, and health and safety of the premises, including completing and actioning regular risk assessments and checks, and coordinating necessary repairs or maintenance. You'll also support performance and service quality by assisting with data collection, record auditing under the guidance of the Data Manager. In addition, you will play an active part in supporting service user involvement, volunteers, and peer mentors, and will be required to minute multi-disciplinary meetings. This is not just a job - you'll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We're looking for individuals with compassion, good communication skills and the ability to stay calm under pressure., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better. Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We're open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.