Administrator - CAMHS Single Point of Access

Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
+ Collaborate at every level by living our values to create the right conditions for us all to work together.
+ Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
+ Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
+ Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
+ Ensure that research, quality improvement, and technology lead the way and are embedded in our services.
+ Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver: Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk/
As a values-driven Trust, we recruit through our values. Our selection processes focus on behaviours, attitudes, and examples that reflect our organisational values and commitment to compassionate, high-quality care.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
North London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1., The CAMHs Single Point of Access is looking for a motivated and enthusiastic individual with administrative experience to join our busy and thriving clinic.
This role will oversee aspects of CAMHS Referrals, whilst also providing wider administrative support to the service. The candidate will need to have experience in a fast paced environment, alongside a caring and empathetic attitude given the nature of the work completed at CAMHS.
Based within a supportive administrative team, you will work closely with the admin manager and clinicians to support the day to day running of the service. You will be responsible for organising meetings, appointments, typing of agenda/minute keeping and general admin. You will be expected to routinely interact and contact families, requiring good communication skills.
Within the role you will be offered regular supervision, alongside joining a wider supportive service at an exciting time of transformation., Your duties will encompass regular liaison regarding the keeping of the appointments, diary typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service. You will assist in the maintenance of records, filing, faxing and photocopying and any duties essential to the comprehensive secretarial support service you will provide, and comply with other management requests.
Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.
This vacancy may close early, In line with NHS protocols, only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We regret that it is not possible to contact all applicants for every vacancy. If you have not been contacted within 4 weeks of the closing date, please assume you have not been shortlisted for the next stage.
Applications from job seekers who require sponsorship to work in the UK are welcome. Please ensure you hold the correct right to work in the UK at the time of your application. Some roles may not be eligible for sponsorship, and we want to make sure you have all the information you need before applying. To avoid disappointment please check that you are eligible under the UKVI guidelines: https://www.gov.uk/government/organisations/uk-visas-and-immigration
References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.
Please note, in order to progress your application your data will be processed by our 3rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of North London NHS Foundation Trust. As part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We are an equal opportunities employer and are committed to creating an inclusive, fair, and supportive workplace for all. We actively welcome applications from individuals who are under-represented within our workforce and are dedicated to eliminating discrimination in all its forms.
As a Disability Confident (Two Ticks) employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role and are committed to making reasonable adjustments throughout the recruitment process.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey, or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.