Administrator Apprentice

Introduction

Joining a supportive team you will learn the ropes and grow in confidence. Your role will support the wider team in keeping everything organised and running smoothly. From answering calls and emails, processing referrals, arranging meetings and appointments, and updating data.

About the Employer

Compass Phoenix is an emotional wellbeing and mental health service for children and young people with a mild to moderate need in North Yorkshire established in 1986. We run school nursing, school health and wellbeing services, substance misuse and sexual health services for children and young people across England. We are among the “trailblazers” for the government’s drive to establish Mental Health Support Teams in schools. We have increased from 200 to over 500 staff in the last few years.

What You'll Do

As a fast growing organisation, there is no average day or week – each one is different. The main functions of the role will be:

• Deal with enquiries by telephone or multiple external and internal faced mailboxes in a professional, timely and helpful way
• Act as the first point of contact with regards to referrals and enquiries from children and young people, families and professionals
• Support service meetings and events including booking venues, sending invites, and taking minutes
• Accurately input client information, demographic and assessment information on to the Management Information System and local recording systems
• Support the management of local information governance systems, in particular the safe storage of case records in adherence with Compass information governance policies and procedures
• Undertake weekly tasks to support the service, including waiting list contacts, audits and allocations
• Support the Team Leaders to centrally co-ordinate activity, including creating and updating duty rotas and meeting schedules
• Populate and cleanse of data on a daily/weekly/ monthly/quarterly basis and contribute to the creation of quarterly and annual performance monitoring reports
• Maintain general office administrative duties such as filing, photocopying and scanning

Training Outcome

• Upon completion of the apprenticeship, there may be the opportunity to work in Phoenix or other teams or services within the organisation

Skills Required

• Attention to detail
• Accuracy
• Positive attitude

Qualifications

• Essential - GCSE - Any other 3 subjects - 4
• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4
• Essential - BTEC - Business Administration (or equivalent) - Pass
• Desired - BTEC - Customer Care (or equivalent experience) - Pass
• Desired - Level 2 IT Skills - RSA or equivalent experience - Pass

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Thursday 9:00- 17:00 Friday 9:00- 16.30

Expected Duration: 1 Year 6 Months

Training Provider: YORK COLLEGE