Administrator

The Administrator post supports a team of Employment Advisors and Trainers in the delivery of employability and vocational training and information advice and guidance (IAG) to participants referred to us by Job Centre Plus and other referral partners. The Administrator provides an excellent customer service by telephone and to those attending our offices; enters customer data into several databases; assists the training team with preparing training rooms, registration, attendance data management and evaluation of courses; and liaises with employers to ensure we can evidence customer progression. The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing an excellent face to face and telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. The Administrator will strictly adhere to the guidelines in accordance with the programmes requirements and Standguide's policies and
procedures. This is not an exhaustive list, and the Administrator will be expected to carry out any other duties as may be specified by the line manager from time to time. Standguide requires the full commitment and cooperation of its employees to strictly adhere to company policies and procedures, which includes quality standards, data protection, health and safety, diversity, and safeguarding.

About Standguide

For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.

As an employee-owned organisation, we're committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.

What you'll do

As an Administrator, you'll:

The Administrator will be responsible for a variety of database administration and customer and employer contacts activities as detailed below:

Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.

Working with Advisor and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.

Input distance travelled information into the Survey Monkey system following progress reviews carried out with Advisors and on the basis of information provided to the Administrator by the Advisors.

As and when necessary, cross-referencing against check lists to ensure that all relevant activities, checks, data input. document scanning and database field completion relating to course completion for a customer has been carried out prior to submitting an A41-A47 claim form on the database.

Issue vouchers and petty cash through the personal job account, according to strict rules as provided, carrying out regular reconciliations of vouchers and petty cash as required and reporting this to the finance department and line management.

Carrying out, as directed by the line manager, telephone-based contact with participants to encourage and remind them to complete evaluation of service surveys.

Carrying out, as directed by the line manager, telephone-based contact with employers and hiring managers to encourage and remind them to provide stencils evidencing sustained employment and where necessary, carrying out visits to hiring managers to obtain these.

Equality and accessibility

Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers.

We'll consider reasonable adjustments throughout the recruitment process. Please contact recruitment@standguide.co.uk if you need the advert or application information in another format or require an adjustment at any stage.

All applicants will be assessed fairly against the published criteria for the role.

Pre-employment checks

Any offer of employment will be subject to satisfactory references, confirmation of the applicant's right to work in the UK and an Enhanced DBS check.

Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.

Alongside a rewarding role where you can make a genuine difference, we offer

33 days paid annual leave, including bank holidays, increasing to 38 days after five full years' service

An additional paid day off for your birthday

Workplace pension scheme