administrator

We are looking to recruit a part-time, experienced administrator to join our friendly front of-house team based at Eastfield Clinic, Scarborough. Eastfield Clinic is an Adult Learning Disabilities base providing care, support, and information to people in the local community, there is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners, The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone. The role will involve dealing with incoming and outgoing post, room bookings, order stationery, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities. The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming and outgoing post, support accurate data inputting onto the Trust patient database and ensuring that all information in the reception area for staff and the public is clearly displayed and updated as appropriate., Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations. You will work with established reception staff and be supported by the wider admin team. If successful you will be supplied with a job plan and a fully supported induction.

Whilst having previous experience in a customer service role is essential, NHS or other health care experience is desirable. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.,

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages., BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role., Data inputting experience
• Experience of general office duties.
• Customer service experience
  
  We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.