Administrator

At Suffolk County Council, every role is a chance to create positive change. As an Administrator in the Resolution and Tribunal, Statutory SEND Service Team, you'll see the direct impact of your work on the people and places that make Suffolk special. Join us and turn your passion for progress into action.
Reimagine the possibilities.

Your role and responsibilities
- Administer and maintain effective business processes, procedures, and administrative systems
- Maintain workload balancing various tasks
- Contribute to the development and improvement of the service by working to the latest standard and guidance
- Provide a professional contact and accurate service information to internal staff and external professionals, young people and families
- Provide guidance, training, and cover for colleagues, sharing knowledge and best practice
- Maintain accurate electronic and manual records, filing systems, shared inboxes, and office administration
- Balancing a high-demand workload alongside processing new cases, preparing bundles for existing cases, and issuing final EHCPs, The Statutory SEND Services Team leads on all aspects of our family facing work and supports individual children and young people with SEND and their families throughout their SEND journey. This includes securing the right education offer to support their specific needs and ensuring regular and effective review of their progress, holding providers to account across the system for meeting the needs of individual children and young people. The team includes practitioners from a range of backgrounds who provide a wealth of knowledge and experience and support partnerships across the education, health, and care system., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Think of a time when you have improved a system or process. What problem were you trying to solve, how did you identify it and what improvements/solutions have you suggested
2. What experience do you have with digital filing systems (e.g. SharePoint, OneDrive, shared drives)?
3. What is your understanding of SEND, and how do you support children/young people with SEND?

Strong communication skills
- To be able to work proactively and calm under pressured environments
- To work within a team but also independently
- Organisation skills and the ability to balance multiple tasks, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!