Administration Assistant Apprentice

Introduction

The Administration Apprentices will provide flexible support across the business, including general administration, data and systems management, communications, compliance, reporting and coordination. They will support key teams and projects while developing their skills, knowledge and responsibilities through their apprenticeship.

About the Employer

Umbrella Training is an award-winning training provider, established over 10 years ago.  We have cornered the 5-star luxury hotel market in London, with clients such as the Savoy, Dorchester, Maybourne Group, and the Rosewood choosing us as their preferred training provider and have develop partnerships with other hotel, restaurant & catering groups nationally.  Apprenticeships is at the core of what we do, and our client base is the hospitality industry. Positive learner experience is critical to customer success.

What You'll Do

Management Summary - Administration Apprentice Roles:

Both Administration Apprentice roles will provide broad administrative and operational support across the business, with responsibilities developing over time as knowledge, skills and confidence increase.

Admin Apprentice 1 - Partnerships & Careers Administrator:

This role will primarily support Partnerships, Careers, Business Development and associated business functions. Key areas of responsibility will include:

• Providing general administrative support, including managing communications, enquiries, meetings and documentation
• Supporting the organisation and delivery of events, careers activities and stakeholder engagement
• Maintaining accurate records, databases, systems and shared documentation
• Supporting reporting, data management and the preparation of management information
• Assisting with client and employer administration, onboarding and communications
• Providing administrative support for recruitment and careers activities, including candidate and vacancy management
• Supporting marketing, communications and promotional activities
• Maintaining appropriate document control, compliance records and filing systems
• Contributing to team projects and wider business initiatives as required

Admin Apprentice 2 - People & Data Administrator:

This role will primarily support Operations, learner administration and People & Culture. Key areas of responsibility will include:

• Providing general administrative support across learner, employer and employee activities
• Maintaining accurate records, systems, databases and documentation
• Supporting data entry, reporting, tracking and general information management
• Assisting with compliance activities and ensuring documentation is complete, current and accessible
• Supporting learner administration throughout the learner journey
• Providing administrative support for assessment, completion and certification processes
• Supporting People & Culture activities across the employee lifecycle
• Assisting with recruitment, onboarding, employee changes and general HR administration
• Supporting policy, process and document management
• Assisting with team engagement, development and culture activities
• Contributing to audits, continuous improvement and wider operational projects

Overall:

Both apprentices will provide flexible administrative support across the organisation while completing their apprenticeship development. The roles will focus on building strong skills in administration, communication, systems, data management, compliance and customer service.

Responsibilities will gradually increase as each apprentice develops, with both roles expected to contribute to continuous improvement, cross-team working and the wider objectives of the business.

Training Outcome

Potential to progress onto the next apprenticeship level, or alternatively subject to a performance review and business viability, a full-time position within the business.

Skills Required

• Team working
• Initiative
• Non judgemental
• Basic IT Skills
• Positive Attitude

Course Information

Course: Administration assistant (level 2)

Level: 2

Route: Business and administration

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 30-hours per week - 9am till 3:30pm (flexible working applies) 30-minute unpaid break included.

Expected Duration: 8 Months

Number of Positions Available: 2

Training Provider: UMBRELLA TRAINING AND EMPLOYMENT SOLUTIONS LIMITED