Accounts Support Administrator

At Tersus - Part of a Mitie Company, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Account Support Administrator who will coordinate appointments, liaise with site and laboratory teams, and ensure client reports are delivered accurately and on time. Role Responsibilities:

• Schedule appointments with site managers, residents, and relevant contacts.
• Liaise proactively with clients, ensuring timely responses to requests and updates.
• Coordinate closely with surveyors and laboratory teams to support accurate workflow.
• Handle data and information with precision, including spreadsheet use and programme management.
• Monitor client KPIs to ensure reports are issued within agreed timeframes.
  
  Applicants must meet the below defined requirements for the role.
• Strong attention to detail with experience delivering professional, high-quality client service.
• Proficient user of Excel, Word, and software databases.
• Ability to work to tight deadlines while managing multiple tasks.