Account Manager

We're looking for an enthusiastic and motivated Junior Account Manager to join our Third Party Administration (TPA) team. This is a fantastic development opportunity for someone keen to build expertise, strengthen client-facing skills and progress into a confident, independent Account Manager role. Working closely with experienced colleagues, you'll support a portfolio of TPA clients and help deliver exceptional service to insurer, broker and corporate partners. Through structured mentoring and hands-on experience, you'll develop a strong understanding of UK private medical insurance, TPA operations and healthcare service delivery. What You'll Be Doing: Client & Account Support:

• Support the day-to-day management of TPA client accounts under the guidance of senior account managers
• Act as a first point of contact for client queries, ensuring timely, accurate and professional responses
• Assist with preparing client reports, service reviews and performance updates
• Build strong working relationships with clients, internal teams and external providers
Operational Coordination:
• Work closely with claims, membership, clinical operations and customer service teams to support smooth service delivery
• Monitor service levels and escalate risks or issues appropriately
• Support the onboarding of new clients, coordinating requirements and implementation activities
Data, Reporting & Analysis:
• Assist in producing KPIs, MI dashboards and client performance summaries
• Help identify trends, service improvements and opportunities to add value
• Maintain accurate records, documentation and contract information
Continuous Improvement:
• Contribute to process reviews and service improvements
• Take part in projects aimed at enhancing our TPA offering
Learning & Development:
• Actively develop knowledge of:
+ Private Medical Insurance (PMI) and UK healthcare funding + TPA operational workflows and claims management + Regulatory requirements (including FCA and data protection)
• Learn through feedback, shadowing and close collaboration within a supportive team environment
  
  Essential:
• Strong written and verbal communication skills
• Proactive, positive attitude with a genuine willingness to learn
• Excellent attention to detail and organisational skills
• Ability to build rapport and work collaboratively
• Comfortable working with data and using Microsoft Office (Excel, Word, PowerPoint
Desirable (but not required):
• Experience in healthcare, insurance, financial services or customer account roles
• Awareness of PMI or TPA environments
• Experience working with clients or stakeholders, Curious, inquisitive and keen to develop specialist knowledge
• Customer-focused with a commitment to excellent service
• Resilient and adaptable, able to manage multiple priorities
• Team-oriented, supportive and motivated by shared success
What you will need Required criteria
• Strong written and verbal communication skills
• Excellent attention to detail and organisational skills
• Comfortable working with data and using Microsoft Office (Excel, Word, PowerPoint)
Desired criteria
• Experience in healthcare, insurance, financial services or customer account roles
• Experience working with clients or stakeholders
  
  Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive.
We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier., All around the world, Healix safeguards people's health and wellbeing. We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home. We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people. Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.Our benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.