Service Desk Analyst
Salary not available. View on company website.
Norfolk and Suffolk Constabularies, Wymondham, Norfolk
- Full time
- Temporary
Apply on company site
Posted 4 days ago, 7 Jul
Salary not available. View on company website.
Norfolk and Suffolk Constabularies, Wymondham, Norfolk
- Onsite working
- Full time
- Temporary
Posted 4 days ago, 7 Jul
Job ref: e613e2fd24844371aee9d2a31ae4a3f7
Full Job Description
Service Care Solutions are recruiting on behalf of Norfolk & Suffolk Constabularies for an experienced and motivated ICT Service Desk Analyst. This is an exciting opportunity to join a busy service desk team, providing essential first-line support across a dynamic policing environment., Provide a single point of contact for all ICT-related enquiries
Deliver telephone, live chat, desk-side, and self-service support
Undertake initial incident diagnosis and resolve where possible at first contact
Escalate complex issues to the 3rd line support team as appropriate
Monitor incidents to ensure resolution within SLA timescales
Install and configure desktop software
Administer ICT accounts in line with policy
Contribute to process improvements and documentation
Liaise with 3rd-party suppliers when needed
Support ongoing service development and uphold ITIL best practicesEssential Criteria
Proven experience in a call centre or IT support environment
Working knowledge of Microsoft Windows and Microsoft Office products
Excellent verbal communication skills with confidence liaising at all levels
Strong literacy, analytical and problem-solving abilities
Understanding of ITIL and Service Desk Institute (SDI) best practiceDesirable
Initially office-based for 3 months, with potential for hybrid working thereafter
This role supports both Norfolk and Suffolk ConstabulariesHow to Apply:
To express interest or find out more, contact Lewis Ashcroft at:
(url removed)
Deliver telephone, live chat, desk-side, and self-service support
Undertake initial incident diagnosis and resolve where possible at first contact
Escalate complex issues to the 3rd line support team as appropriate
Monitor incidents to ensure resolution within SLA timescales
Install and configure desktop software
Administer ICT accounts in line with policy
Contribute to process improvements and documentation
Liaise with 3rd-party suppliers when needed
Support ongoing service development and uphold ITIL best practicesEssential Criteria
Proven experience in a call centre or IT support environment
Working knowledge of Microsoft Windows and Microsoft Office products
Excellent verbal communication skills with confidence liaising at all levels
Strong literacy, analytical and problem-solving abilities
Understanding of ITIL and Service Desk Institute (SDI) best practiceDesirable
Initially office-based for 3 months, with potential for hybrid working thereafter
This role supports both Norfolk and Suffolk ConstabulariesHow to Apply:
To express interest or find out more, contact Lewis Ashcroft at:
(url removed)
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www.jobs24.co.uk/job/service-desk-analyst-125334511